Thank you for contacting KFC regarding the two-piece Kentucky Grilled Chicken™ meal offer from "The Oprah Winfrey Show®." While millions of coupons have been successfully downloaded and many have already been redeemed, we apologize if you have had problems downloading your coupon.
While there have been some technical issues as a result of overwhelming demand, we believe those issues have now been resolved.
Please know that we are totally committed to making sure that everyone has the opportunity to download their coupon for the free Kentucky Grilled Chicken meal offer during the download period.
The download period has been extended by two hours (until 11:59 p.m. CDT on May 6, 2009) to allow everyone who has experienced problems to download their coupon.
Here is some important information and some suggestions to allow you to successfully download a coupon:
IF YOU RECEIVED AN ERROR MESSAGE WHEN ATTEMPTING TO PRINT FROM THE COUPONS.COM COUPON PRINTER ("Sorry, you have already downloaded your maximum number of coupons"):
* If you haven’t already printed the maximum number of coupons, please visit www.unthinkfc.com and try to download your coupons again. We believe the technical issue has been resolved.
* If you continue to get an error message, consider "deleting the cookies" on your computer. That may take care of any remaining technical problems.
* For Internet Explorer users, click Tools/Internet Options/General/Delete Cookies
* For Firefox users, click Tools/Options/Privacy/Show Cookies/Remove All Cookies
* You may also have to disable any "pop-up blockers" in order to access the coupon printer.
* If that doesn't resolve the issue, please visit http://64.213.197.19/forms/irpt_welcome.asp?brandid=80 or call 1-800-CALL-KFC for assistance.
IF YOU HAD PROBLEMS DOWNLOADING THE PDF FROM OPRAH.COM ON THE EVENING OF MAY 5:
* Please visit www.unthinkfc.com and download your coupon(s).
* If you are unable to download your coupons, please visit http://64.213.197.19/forms/irpt_welcome.asp?brandid=80 or call 1-800-CALL-KFC for assistance.
IF YOU HAVE CONCERNS ABOUT USING MULTIPLE COUPONS WITH THE SAME CODE NUMBER:
* All the PDF coupons downloaded from oprah.com on the evening of May 5 have the same bar code.
* Subject to the terms and conditions of the coupon and instructions on oprah.com, these coupons will be accepted by participating KFC restaurants in the U.S.
IF YOU DOWNLOADED COUPONS AND THEY WERE NOT ACCEPTED AT A KFC RESTAURANT:
* Please visit http://64.213.197.19/forms/irpt_welcome.asp?brandid=80 or call 1-800-CALL-KFC.
* Our Customer Service representatives will assist you and also take the information about your experience and follow up with the restaurant.
Again, thank you for contacting KFC and we apologize for any problems you've had printing your coupon.
KFC Consumer Affairs
Louisville, KY
1 comment:
Thanks so much for this update!!! I was in the group that rec'd an error message ... so I'll try again.
:)
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